Frequently Asked Questions


Find answers to some of the most common questions about our storage solutions. If this FAQ does not satisfy your query, please get in touch here.

Q. When can I access my container or storage space?

Once you have hired a container or storage space you can come and go as you please,24 hours a day 7 days a week, using your own gate fob and our automated gated entry system.

Q. What is the minimum hire period?

One month.

Q. Can I run a business from my store?

Your hire agreement expressly excludes you running your business from a container or open space. Although you can obviously store stock, tools, equipment etc within the container, you cannot work at or in the container, or use the Secure Store 365 site as your trading address.

You can come and go as you require to collect your work tools drop of materials and pick them up at your convenience, so tradesmen such a plumbers, electricians, builders and gardeners can use the storage container/space as a base without any difficulties.

Q. What can’t I store in my store?

You cannot store quantities of dangerous materials or waste such as:

  • Commonly combustible materials
  • Petrol, fuel, oil or solvents
  • Firearms or explosives
  • Chemicals or toxic waste
  • Asbestos
  • Any items that omit any fumes, smell or odour
  • Any illegal substances
  • Compressed gas
  • Any animals or living creatures
  • Foodstuff that are likely to attract vermin

This list is not exhaustive. If you have any doubt please ask us if what you want to store is allowed.

Q. Is insurance required?

No, we find most customers make there own arrangements for insurance in they desire. We take no responsibility for any loss or damage however caused.

Q. What am I responsible for?

You are responsible for returning the container or open space to us as it was when you hired it; namely clean, empty and undamaged internally.

We also insist that you do not leave any of your stored goods on site after the hire agreement ends. We will surcharge you if we need to clean out your store or remove your discarded items from site.

It is also your responsibility for the safety of your store keys and gate fob. If you cannot return these to us, you will forfeit your deposit and incur additional cost to have the lock removed.

Q. Are your containers watertight and dry?

Yes. All of our containers are brand new and purchased specifically for storage and are 100% watertight.

Q. Do the containers suffer from condensation?

No. Our containers are all brand new. If items are dry when stored, no condensation will occur. Because the containers are unheated, the inside temperature will rise and fall in line with the external temperature.

If any items are damp or have water within them, this could cause condensation as the temperature fluctuates. This can be easily avoided by ensuring all items are dry when stored.

If you require advise on any specific items to be stored, drop us a line here. We would be more than happy to advise.

Call us on
0191 460 1516

Email us at info@ securestore365.com


Hadrian Coachworks
Wellington Road
Dunston
Gateshead
NE11 9JL